Real questions, answered in the open, anonymised and only ever with permission, so you can see exactly how I work before you ask your own.
Open WeChat, then tap Me → Services → DiDi Ride-Hailing. Enter where you are and where you're going, and confirm the ride.
When the car arrives, tell the driver the last four digits of your phone number, that's how they check you're the right passenger before you get in.
Usually around 10 p.m. Most malls in Shanghai keep the same hours seven days a week, with the restaurants on the top floors often running a little later than the shops.
Having one of these moments yourself? Leave your question just below. ↓
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The wall above is free and public. When it's your own specific situation, this is a private, one-to-one consultation on WeChat. We talk it through in the chat, step by step, with screenshots and photos wherever they help, until it actually makes sense and it's solved.
You tell me the actual situation you're stuck on. I walk you through it in the chat: the steps, the real screens, what to say, what to keep, with follow-up until it's clear.
Add me on WeChat and tell me your situation. Then we work in the chat like a conversation. I explain step by step, send screenshots of the real screens and forms, and you ask as we go. Once I accept your case: a full answer within 48 hours, or I send every yuan back.
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